Terms & Conditions

TERMS OF SERVICE

Last updated: May 2021

At Maison Fortin, these Terms of Service outline the rules and conditions governing your use of our website and services. By accessing our website or placing an order, you agree to be bound by the terms set out below.

───────────────────────────────────────

  1. Overview

This website is operated by Maison Fortin. Throughout this document, the terms “we”, “us”, and “our” refer to Maison Fortin.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

By accessing our website, purchasing from us, or using any part of our services, you agree to these Terms of Service.

───────────────────────────────────────

  1. Eligibility

By using our website, you confirm that you are at least the age of majority in your province or territory, or that you have obtained parental or guardian consent to use this website.

You may not use our products or services for any unlawful or unauthorized purpose.

───────────────────────────────────────

  1. Products and Pricing

We reserve the right to modify product descriptions, images, pricing, promotions, and availability at any time without prior notice.

Prices are displayed in Canadian dollars (CAD) unless otherwise indicated.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s display accurately reflects the exact colour, texture, or appearance of the product.

Minor variations in colour, stitching, fabric texture, print placement, or manufacturing between production batches may occur and do not constitute a product defect.

───────────────────────────────────────

  1. Sizing and Fit

We provide size guides on our product pages to help customers select the appropriate fit. Sizing may vary slightly between styles, fabrics, and manufacturers.

Customers are responsible for reviewing size information carefully before placing an order.

If you have questions about sizing before purchasing, please contact us at info@maison-fortin.com.

───────────────────────────────────────

  1. Orders and Payment

By placing an order, you confirm that all information provided is accurate, complete, and current.

Maison Fortin reserves the right to refuse, limit, hold, or cancel any order at our sole discretion, including but not limited to cases involving:

  • Suspected fraud or unauthorized activity

  • Pricing or technical errors

  • Product availability issues

  • Abuse of promotional campaigns

  • Suspicious purchasing behaviour

  • Commercial resale activity

  • Chargeback abuse or payment disputes

In the event an order is cancelled after payment has been processed, a refund will be issued to the original payment method.

We accept major credit cards, Apple Pay, Google Pay, and Shop Pay.

All payment information is encrypted and processed through secure payment providers. Maison Fortin does not store complete payment details on our servers.

All payments are subject to verification and fraud screening.

Maison Fortin reserves the right to delay, hold, refuse, or cancel any order suspected of fraudulent activity, unauthorized transactions, suspicious payment behaviour, or payment verification issues.

Refunds, where applicable, will only be issued to the original payment method used at checkout.

Payment providers and financial institutions may require additional processing time before refunded amounts appear in the customer’s account.

 

───────────────────────────────────────

  1. Shipping and Delivery

Please refer to our Shipping & Delivery Policy for complete details regarding processing times, shipping estimates, customs responsibilities, and delivery conditions.

Once tracking confirms successful delivery to the address provided at checkout, the order will be considered fulfilled.

───────────────────────────────────────

  1. Returns and Refunds

Please refer to our Refund Policy for complete details regarding return eligibility, refund timelines, customer responsibilities, and return conditions.

───────────────────────────────────────

  1. Customs, Duties & Import Fees

Depending on the destination country and local regulations, customs duties, import taxes, or carrier handling fees may apply.

These charges are determined by local authorities and remain the sole responsibility of the customer.

Maison Fortin is not responsible for customs delays, import fees, or additional charges imposed by local authorities.

───────────────────────────────────────

  1. Intellectual Property

All content on this website — including but not limited to text, product descriptions, images, graphics, branding, logos, videos, and website design — is the exclusive property of Maison Fortin and may not be copied, reproduced, distributed, modified, or used without prior written permission.

Unauthorized use of our intellectual property is strictly prohibited.

───────────────────────────────────────

  1. User Conduct

You agree not to use our website or services for any illegal, abusive, fraudulent, or unauthorized purpose.

You may not:

  • Violate any applicable laws or regulations

  • Infringe upon the intellectual property rights of Maison Fortin or third parties

  • Upload or distribute malicious code, malware, or harmful software

  • Attempt unauthorized access to our systems or data

  • Collect customer or website data without consent

  • Use our products or content for unauthorized commercial resale

───────────────────────────────────────

  1. Third-Party Links

Our website may contain links to third-party websites or services.

Maison Fortin is not responsible for the content, policies, accuracy, or practices of third-party websites. Accessing third-party websites is done at your own risk.

───────────────────────────────────────

  1. Service Availability

We do not guarantee that our website, services, or content will always be uninterrupted, secure, error-free, or available at all times.

Maison Fortin reserves the right to modify, suspend, restrict, or discontinue any part of the website, products, or services at any time without prior notice.

───────────────────────────────────────

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Maison Fortin shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Maison Fortin shall not be responsible for:

  • Shipping delays caused by carriers or customs authorities

  • Lost or stolen packages confirmed as delivered

  • Incorrect customer-provided shipping information

  • Temporary website outages or technical interruptions

  • Delays caused by suppliers, carriers, or customs inspections

  • Allergic reactions, misuse, improper care, or normal product wear

Our maximum liability for any claim related to a purchase shall never exceed the amount paid for the product in question.

───────────────────────────────────────

  1. Force Majeure

Maison Fortin shall not be held liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government actions

  • Customs delays

  • Supply chain disruptions

  • Transportation interruptions

  • Labour strikes

  • Carrier failures

  • Power outages

  • Cyberattacks or technical failures

───────────────────────────────────────

  1. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

───────────────────────────────────────

  1. Changes to These Terms

Maison Fortin reserves the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this page. Continued use of the website following any updates constitutes acceptance of the revised Terms.

───────────────────────────────────────

  1. Governing Law

These Terms of Service are governed by and interpreted in accordance with the applicable laws of Canada.

───────────────────────────────────────

  1. Contact

If you have any questions regarding these Terms of Service, please contact us:

info@maison-fortin.com

We typically respond within 1 business day.