Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated: January 2024

At Maison Fortin, we are committed to delivering your order as efficiently as possible. Please review the shipping information below before placing your order.

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  1. Order Processing

Orders are processed within 1–5 business days (Monday–Friday, excluding holidays).

During high-volume periods, launches, or promotional events, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email including your tracking information.

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  1. Estimated Delivery Times

Estimated delivery within Canada:
7–14 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • High seasonal demand

  • Carrier disruptions

  • Weather conditions

  • Customs processing

  • Remote delivery locations

  • Unforeseen logistical delays

Maison Fortin is not responsible for shipping delays once an order has been dispatched.

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  1. International Fulfillment

To offer unique collections at accessible prices, Maison Fortin works with international fulfillment partners and suppliers.

As a result:

  • Orders may be shipped from overseas warehouses

  • Items may occasionally arrive in separate packages

  • Packaging may differ depending on the fulfillment location

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  1. Shipping Costs

Shipping costs and promotional shipping offers are displayed at checkout.

Any applicable customs fees, import duties, taxes, or carrier handling charges imposed by local authorities are the responsibility of the customer.

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  1. Tracking Information

Once shipped, tracking information will be sent by email.

Please allow 24–72 hours for tracking updates to appear after dispatch.

Customers are responsible for monitoring their tracking information and ensuring successful delivery reception.

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  1. Delivery Responsibility

Responsibility for the package transfers to the customer once the shipping carrier confirms successful delivery to the address provided at checkout.

Maison Fortin is not responsible for:

  • Lost or stolen packages after confirmed delivery

  • Delivery delays caused by shipping carriers

  • Failed deliveries due to incorrect customer information

  • Unclaimed packages

  • Delivery issues caused by local postal services or customs authorities

If tracking shows “Delivered,” the order will be considered successfully fulfilled.

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  1. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Any address errors or requested modifications must be reported within 24 hours of placing the order.

Maison Fortin cannot guarantee address changes once order processing has started.

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, additional shipping fees may apply before reshipment can be arranged.

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  1. Customs & Import Duties

Depending on your location and local regulations, customs duties or import taxes may apply.

These charges are determined by your local customs authority and remain the responsibility of the customer.

Maison Fortin has no control over customs processing times or additional import charges.

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  1. Contact

For shipping-related questions, please contact:

info@maison-fortin.com

We typically respond within 1 business day.