Privacy Policy

PRIVACY POLICY

Last updated: May 2026

At Maison Fortin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services.

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  1. Information We Collect

When you interact with Maison Fortin, we may collect the following personal information:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed through secure payment providers)

  • Order details and purchase history

  • Any information provided when contacting customer support

When you visit our website, certain information may also be collected automatically, including:

  • IP address and device type

  • Browser type and version

  • Pages visited and products viewed

  • Shopping cart activity

  • Approximate location based on IP address

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  1. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing

  • Processing and fulfilling your orders

  • Delivering products to your shipping address

  • Sending order confirmations and tracking updates

Customer Support

  • Responding to inquiries and support requests

  • Providing updates related to your order

Website Improvement

  • Understanding how customers use our website

  • Improving site performance and user experience

Marketing Communications

  • Sending promotional emails or newsletters, only if you have subscribed

  • Informing you about new collections, offers, or updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.

Security and Fraud Prevention

  • Detecting and preventing fraudulent transactions

  • Protecting the security of our website and customer data

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  1. Cookies

Cookies are small data files placed on your device when you visit a website. Maison Fortin uses cookies to:

  • Enable essential website functionality

  • Remember your preferences and shopping cart contents

  • Analyse website performance and visitor behaviour

  • Deliver relevant content and improve your browsing experience

We may also use cookies and similar technologies provided by trusted third parties, including Meta (Facebook & Instagram), Google, Shopify, and analytics providers, to improve advertising performance, personalize content, measure campaign effectiveness, and enhance the customer experience.

You may disable cookies through your browser settings at any time. Please note that some features of our website may not function correctly if cookies are disabled.

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  1. Third-Party Services

Our store is powered by Shopify Inc., which provides the e-commerce platform we use to process orders and manage our website.

We may also work with trusted third-party services, including:

  • Shopify (store platform and order management)

  • Payment processors (for secure transaction handling)

  • Email marketing platforms (for newsletters and promotional emails)

  • Analytics services such as Google Analytics (for website performance data)

  • Advertising and remarketing platforms such as Meta/Facebook and Google Ads

  • Shipping and logistics partners (for order fulfilment and delivery)

These third parties process your information in accordance with their own privacy policies. We only share the minimum data necessary for these services to operate.

Some third-party providers may process or store data outside your province, state, or country of residence. By using our website, you acknowledge that your information may be transferred internationally where data protection laws may differ from those in your jurisdiction.

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  1. Data Security

Maison Fortin implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

Our website uses SSL encryption to protect data transmitted between your browser and our servers. We also require third-party service providers who process data on our behalf to maintain appropriate security standards.

While we implement reasonable security measures and industry-standard protections, no method of electronic transmission or storage is completely secure. Therefore, Maison Fortin cannot guarantee absolute security of your information.

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  1. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you

  • The right to request corrections to inaccurate information

  • The right to request deletion of your personal data

  • The right to withdraw consent for marketing communications at any time

By subscribing to our newsletter, submitting your information, or placing an order, you consent to receiving transactional communications related to your purchase and, where applicable, marketing communications from Maison Fortin.

You may unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at info@maison-fortin.com.

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  1. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, and resolve any disputes.

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  1. Third-Party Links

Our website may contain links to third-party websites. Maison Fortin is not responsible for the privacy practices of those sites and encourages you to review their privacy policies before sharing any personal information.

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  1. Changes to This Policy

Maison Fortin may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. When updates are made, the revised policy will be published on this page with an updated date.

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  1. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

info@maison-fortin.com

We typically respond within 1 business day.